Allegedly, Starlink customer support said that the satellite dish will be disabled at a temperature of 50 degrees. Elon Musk’s SpaceX internet service is overheating. Starlink’s support team has reportedly said it will perform a “thermal shutdown” when the terminals reach a certain temperature.
A Starlink beta user shared a screenshot of the error message “Offline: Thermal shutdown” in the Starlink app this week.
STARLINK WILL RECONNECT AFTER COOLING
Allegedly, the user contacted Starlink’s customer support. Customer support also said that the satellite dish “performs a thermal shutdown at 50 degrees Celsius and will restart at 40 degrees Celsius.” The Starlink user stated on Reddit that when he turned the water sprayer towards the bowl, he “heard YouTube immediately resume playing”.
However, this solution was temporary. “When I stopped the water jet, the dish got hot again and it came back on for a few minutes and again performed a thermal shutdown,” the user told Ars Technica.
The overheating started around 11:30 that day and started to take full effect around 7:00 pm… Right now, I’m going to the hardware store to get materials to build a sunshade/sail around the satellite dish, I’ll see if it affects connectivity and speed.
Other users were also reported to have problems, especially on hot days. One user also claimed that the temperature on his roof was more than enough to render Starlink unusable. According to the Ask Me Anything (Ask Me Anything) event on Reddit, it was stated that Starlink is committed to operate between minus 30 degrees Celsius and 40 degrees Celsius and “has the ability to self-heat to cope with a variety of weather conditions.”
SpaceX did not respond to The Independent’s request for comment until the news went live. However, this was not the only problem the satellite internet service was facing.
Starlink users had to create “silly contraptions” to avoid trees that could easily block the network. Starlink provides an app for users to check “obstacles”. But for phones to work, they need to be at knee height, unlike high altitude, which allows users to get the best service from the internet. The Independent